We are now recruiting for full time conductors.

 

POSITION: Tram Conductors - Full Time

 

LOCATION: Nunnery Depot, Sheffield

 

DEPARTMENT: Customer Service

 

SAFETY STATUS: Non Safety Critical

 

We currently have a new opportunity for Conductors within our Customer Service Department.

 

We are looking for people with a professional approach who would take pride in providing an outstanding service for our customers. Flexibility and reliability are essential attributes. Our Conductors provide knowledge of ticket requirements including online ticketing solutions, local information and tram routes to our customers.

 

You can expect many different challenges in the role, and it’s not just about collecting revenue. At Supertram we are committed to Safety and delivering outstanding Customer Service at all times. You should have a proactive approach to helping manage any disruption. Your communication skills will play a vital part as a Conductor where you will be expected to keep our passengers informed at all times.

 

We are a forward thinking company that values its employees. In return we expect to see an excellent attendance and safety record and a strong customer focus. We also expect to see respect for colleagues and customers and adherence to our company values.

 

Hours:

Because we provide a transport service to the public, it's not a 9-5 job. We need you to be able to deal with the varying shift patterns that can start and finish at any time between 5am and 1am,  plus also work weekends and bank holidays too. You will need to be flexible and ready to adapt at short notice.

 

The working week averages 37.5 hours.

 

Requirements for the Role:

·         A previous customer service role is essential

·         Be willing to work irregular and unsociable shift patterns

·         Meet the necessary medical requirements of the role

·         Ensure that a professional image of the company is demonstrated at all times

·         Adhere to compliance requirements in all areas of operational activity, company policies and procedures

·         Manage conflict situations that may arise while on duty on tram

·         Maintain a level of cash control in line with company policy

·         Communicate effectively and in a friendly manner with both customers and staff

·         Have a commitment to delivering great Customer Service

 

If successful:

The successful candidate would enjoy a salary of £17,835 p.a. and undertake a comprehensive training programme to cover their needs. If successful you would also enjoy the following benefits:

·         Free travel on trams and most buses in South Yorkshire (includes partner after successful probation)

·         Uniform supplied

·         Discounted train travel on East Midlands Trains services

 

Interested?

 

If you are interested in applying for this position please forward your CV and covering letter detailing both the skills and experience which you could bring to this role to Treana Hudson, Stagecoach Supertram, Nunnery Depot, Woodbourn Rd, Sheffield, S9 3LS or email supertram.jobs@supertram.com

 

Unfortunately due to the volume of applications we receive we will only notify you if youare successful in being put forward to the assessment stage.

 

If your application is successful we will notify you via email or phone, so please ensure your contact details are provided.


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POSITION: Tram Driver

 

 

LOCATION: Nunnery Depot, Sheffield

 

DEPARTMENT: Customer Service

 

SAFETY STATUS: Safety Critical

 

We currently have a new opportunity for Tram Drivers within the Customer Service Department. This is a safety critical role which could involve dealing with pressurised and emergency situations requiring a high level of responsibility. It is a highly-disciplined job with strict rules and regulations.

 

We are looking for people with a professional approach who would take pride in providing an outstanding service for our customers. Flexibility and reliability are essential attributes. Concentration, decision-making and the ability to follow rules and procedures have to be your key strengths.

 

You can expect many different challenges in the role, and it’s not just about driving trams. At Supertram we are committed to Safety and outstanding Customer Service at all times. You should have a proactive approach to managing disruption and emergency situations should they arise. Your communication skills will play a vital part as a tram driver, where you will be expected to make PA announcements to keep our passengers informed at all times.

 

We are a forward thinking company that values its employees. In return we expect to see an excellent attendance and safety record and a strong customer focus. We also expect to see respect for and adherence to company values.

 

Hours:

Because we provide a transport service to the public, it's not a 9-5 job. We need you to be able to deal with the varying shift patterns that can start and finish at any time between 5am and 1am, plus also work weekends and bank holidays too. You will need to be flexible and ready to adapt at short notice.

 

The working week averages 37.5 hours.

Requirements for the Role:

 

  • Be willing to work irregular and unsociable shift patterns
  • Hold a full and valid clean UK driving licence
  • Meet the necessary medical requirements of the role
  • Communicate effectively and in a friendly manner with both customers and staff – this includes the use of the on-board Public Address system
  • Remain cool, calm and responsible at all times
  • Observe Rules, Regulations and Instructions relevant to the post of Tram Driver
  • Have a commitment to delivering great Customer Service
  • Ensure that a professional image of the Company is demonstrated at all times

 

 

If successful:

 

The successful candidate would enjoy a salary of £22,364 p.a. and undertake a comprehensive classroom and practical training programme to cover their needs. If successful you would also enjoy the following benefits:

 

  • Free travel on trams and most buses in South Yorkshire (includes partner after successful probation)
  • Uniform supplied
  • Discounted train travel on East Midlands Trains services

 

 

Interested?

If you are interested in applying for this position please forward your CV and covering letter detailing both the skills and experience which you could bring to this role to Rachael Newsome, Stagecoach Supertram, Nunnery Depot, Woodbourn Rd, Sheffield S9 3LS or supertram.jobs@supertram.com

 

 

CONTACT: For more information please contact: Helen Tunnicliffe on helen.tunnicliffe@supertram.com